Privacy Policy

1. Overview

Hibachi2U LLC (“Hibachi2U,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://hibachi2u.com, submit an inquiry, book an event, contact us, sign up for updates, purchase products, or otherwise interact with our services.

2. Information We Collect

We may collect the following categories of information:

  • Contact information, such as your name, email address, phone number, mailing address, and event address.

  • Booking and event information, such as event date, time, location, guest count, menu selections, allergy notes, special requests, and other details needed to provide a hibachi-at-home experience.

  • Payment-related information, such as billing details and transaction information. Payment card information may be processed by third-party payment providers and may not be stored directly by us.

  • Communications, including messages you send through our website, by phone, text, email, social media, or other communication channels.

  • Marketing preferences, such as email sign-up information, discount interest, promotional preferences, and opt-in or opt-out choices.

  • User-generated content, such as reviews, photos, videos, social media tags, testimonials, or event content you choose to share with us.

  • Website usage information, such as IP address, browser type, device information, pages visited, referral sources, cookie identifiers, and similar analytics data.

3. How We Use Information

We use collected information to:

  • Respond to inquiries and customer service requests.

  • Process bookings, reservations, payments, event logistics, and customer communications.

  • Coordinate chefs, locations, menu needs, allergy notes, and event requirements.

  • Send booking confirmations, reminders, updates, and operational messages.

  • Send promotional emails, discounts, announcements, or marketing messages where permitted by law.

  • Improve our website, services, advertising, customer experience, and internal operations.

  • Display or share customer-submitted photos, videos, testimonials, or reviews, when you have provided or authorized that content.

  • Protect our business, customers, website, systems, legal rights, and compliance obligations.

4. Cookies, Analytics, and Similar Technologies

Our website may use cookies, pixels, analytics tools, embedded content, social media tools, or similar technologies to operate the website, remember preferences, understand traffic, measure engagement, and support advertising or remarketing. You may be able to disable cookies through your browser settings, but certain website features may not function properly if cookies are disabled.

5. How We Share Information

We may share information as needed with:

  • Chefs, staff, contractors, franchisees, affiliates, locations, or service partners involved in fulfilling your booking or event.

  • Payment processors, booking providers, website hosting providers, email and text messaging platforms, analytics providers, marketing providers, customer service tools, and other vendors that support our business.

  • Professional advisors, insurers, legal representatives, auditors, or government authorities when reasonably necessary.

  • Successors or assignees in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction.

  • Other parties when required by law, to enforce our policies, to prevent fraud or misuse, to protect safety, or with your consent.

We do not sell personal information in the traditional sense of exchanging it for money. Certain advertising or analytics activities may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws. Where required, we will provide applicable opt-out rights.

6. Text Messages, Calls, and Email Communications

By providing your contact information, you authorize us to contact you regarding bookings, event logistics, customer service, and related operational matters. If you opt in to marketing messages, we may send promotional communications. You may opt out of marketing emails by using the unsubscribe link in the email. For text messages, you may reply STOP where that functionality is available. Even if you opt out of marketing messages, we may still send non-marketing messages about active bookings, payments, safety, or service-related matters.

7. Photos, Videos, Reviews, and Social Media Content

If you submit, tag, upload, or otherwise provide photos, videos, reviews, testimonials, or similar content to Hibachi2U, you grant us permission to use, reproduce, display, edit, publish, and share that content for promotional, social media, website, advertising, and business purposes, unless prohibited by law or otherwise agreed in writing.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, payment system, email system, or internet transmission is completely secure. You use our website and services at your own risk.

9. Data Retention

We keep information for as long as reasonably necessary to provide services, manage bookings, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods may vary depending on the type of information and the reason it was collected.

10. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.

11. Your Privacy Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, portability of, or restriction on certain personal information. You may also have rights to opt out of certain marketing or advertising uses. To make a privacy request, contact us using the information below. We may need to verify your identity before responding.

12. Third-Party Websites and Platforms

Our website may link to third-party websites, booking tools, payment processors, maps, review sites, social media platforms, or other services. We are not responsible for the privacy practices, content, or security of third-party services. Their privacy policies apply to their own collection and use of information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of the website or services after an update means you accept the updated policy to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy or your information, contact Hibachi2U LLC:

  • Website: https://hibachi2u.com

  • Address: 700 Franklin Ave, Franklin Square, NY 11010

  • Phone: Northeast: (973) 566-1360 | Southeast: (321) 360-4308 | West Coast: (928) 723-1390